Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Most orders are prepared in 48 to 72 hours. Shipping takes about 5 to 7 days. You can expect your order to arrive in 7 to 10 days. This applies to items that are in stock. Check the product page for the most accurate timeline. Pre order items take about two weeks to ship. Once your order ships, you will receive an email with your tracking number.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. Use that number to follow your package. If you have not received a tracking number, your order has not shipped yet. Check your spam folder in case the email was filtered there. If your tracking number is not working, email help@thejoyreidshow.com for support.
I only received part of my order.
Some items ship from different production partners, so your order may arrive in multiple packages. Backordered items also ship separately. If something is missing, email help@thejoyreidshow.com and we will make sure you receive the rest of your order.
Can I cancel or modify my order?
You can update your address, contact information, size, or cancel your order until 5:00 pm PST on the day the order is placed. Pre order or backorder items may allow a little more time, but we move fast, so reach out as soon as possible. Sometimes an order ships before we can make a change. Email help@thejoyreidshow.com to request an update.
What is your return policy?
If your item arrives damaged, misprinted, or defective, contact us within 7 days. We will replace it, issue store credit, or process a refund. We want you to be satisfied with your purchase. We accept returns within 30 days of the purchase date. To start a return, visit our Returns page and follow the steps.
Can I exchange an item for a different size?
Yes. Email help@thejoyreidshow.com with your order number and the size you want. We will confirm the exchange and send instructions. If the size you want is in stock, we will ship the replacement as soon as we receive your returned item. If the size is out of stock, we will offer store credit or a refund. Let us know what works best for you.
Do you offer gift cards?
Yes. We offer digital gift cards in several amounts. You receive the gift card by email right after purchase, and you can forward it to someone or print it. Gift cards work on all items in the store and never expire. If you lose the email, we can resend it.
How do pre order items work?
Pre order items are made once your order is placed, so they need extra time before they ship. The product page will show the estimated ship date. We will keep your order active until the item is ready. Once it ships, you will receive an email with your tracking number. If anything changes with the timeline, we will update you.
2. Product Questions
What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. All payments are processed through secure checkout.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
How do I apply a discount code?
Enter your code during checkout. If the code is valid, the discount will apply before you complete the order.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Can I pay by phone or check?
No. All orders must be placed through our online checkout. This keeps your payment secure and ensures your order moves into production without delay. If you have trouble completing your order online, email help@thejoyreidshow.com and we will guide you through it.
How long do refunds take?
Once we process your refund, it takes about 7 to 10 business days to appear in your account. Your bank or card issuer controls the final timing. Some refunds post faster, others take the full window. We will send you a confirmation as soon as the refund is issued. Let us know if you do not see it after the 10 day mark.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship internationally?
Yes. International shipping rates and delivery times vary by location. You will see the shipping cost at checkout.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
My tracking number is not updating. What should I do?
Tracking updates may take 24 to 48 hours after shipping. If there is no movement after that window, email help@thejoyreidshow.com and we will check on it.
My package says delivered, but I do not have it.
Look for delivery notices. Check with neighbors. If you still cannot locate the package, contact help@thejoyreidshow.com and we will investigate.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing help@thejoyreidshow.com or by calling our toll-free number at (866)-569-7343.
What are your business hours?
Our business hours are Monday through Friday from 10:00am to 6:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at help@thejoyreidshow.com.
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